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General Information

How easy is it to install wall decals?
Answer: Wall Decal application may seem daunting, but typically it is not going to be as hard as you think. Every order comes with a squeegee and you can also use a credit card or similar to act as a squeegee. We have an entire install page with videos that break down the process. If you would like to view our installation instructions, please do so here.

How easy is wall decal removal?
Answer: Wall decal removal is quite simple. All of our wall decals are made using removable adhesive, so to prevent damaging your wall someday when the decal is removed. Start in the corner of your wall decal and pull slowly at a steep angle. Wall may require touch-up paint or repair, depending on the age of the decal and finish of the wall. Also, a hair dryer can help warm up the adhesive to make removing easier.

I just painted my wall. When can I apply my wall decals?
Answer: Freshly painted wall must be completely dry before applying a wall decals. We recommend waiting 3-4 weeks to make sure your paint has completely cured.

How can I contact Wall Decal World?
Answer: We can be reached by telephone at 1-866-456-5316, Monday-Friday, 9am-4pm ET. We can also be reached via email at [email protected] Or you can fill out our contact us for here. We are located in Mason, Ohio.

Do wall decals work on textured walls?
Answer: Yes. We ask that you note that in “other information” if ordering a custom piece. We will use the correct material for the surface you have.

Can wall decals be reused after removal?
Answer: Typically, no. Any die-cut (no background pieces) are able to be used once. We do have repositionable material that must be a simple shape such as a circle or rectangle. Ask us if that would work for your art.

Are the cut decals matte or gloss?
Answer: Our automatic it so print matte, but we do have gloss available if you are interested. Our wrap material is a fabric-based material.

Processing, Shipping & Delivery Times

What is the standard processing time?
Answer: Our standard processing for any order is 3-4 business days. We do our best to accommodate an in-hand date if we are made aware of it.

How long will it take me to receive my decals?
Answer: Shipping times vary based on where you live. If you select our Free Shipping options, delivery time is typically 3-7 business days via USPS. FedEx Ground as your shipping option you can refer to the FedEx ground chart our shipping page by clicking here. We also offer FedEx 2Day and Overnight shipping options. Shipping option does not affect processing time.

Will I receive tracking information for my wall decal order?
Answer: Yes. Tracking information for your order will be provided once the order has shipped.

Do you offer free shipping?
Answer: We do! We offer free shipping on any order over $100.  For more information on our Free Shipping program, please click here.

Returns & Exchanges

Can I return or exchange my wall decal?
Answer: Any non-personalized or non-customized decals can be returned within 7 business days. Return shipping will be the your responsibility. If you would like to make a return or exchange, please contact us.

Can I cancel my order?
Answer: Your order can be cancelled as long as it has not been produced. Customized orders, monograms, and personalized decals cannot be cancelled once they are produced. Due to our fast production and processing times, if you need to cancel your order, contact us immediately.

If my order is damaged in transit, what do I do?
Answer: While extremely uncommon, damaged packages can happen. If you should receive a shipment in which the contents were damaged in transit, please photograph the damage of the package and the decal and send us an email. We can then file a claim with the shipping provider and send you a new one.

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