General Information
Our Decal Types:
– Die-Cut Wall and Window Decals (what we are best at) are decals that have any background/excess/non-important parts removed. For example if we were to die-cut our own Wall Decal World logo the decal would be printed… and then cut out around the lettering and the circular part of our logo. So, the remaining portion of the decal would be the *only* the lettering/circle and important parts. Once installed and the install overlay removed only the lettering and icon would be left on the wall with no background/transparency etc.
– Text decals are decals made with one of our fonts (or any other font that you may have or have chosen online) where you type in the text you want and we die-cut (see above) around
– Wall Wraps are essentially custom-printed wallpaper. The material we use can stay on as long as needed, but also removed when the time has come. Wall wraps are great for transforming entire walls or spaces as they are not able to be die-cut (see above) and instead cover the entire space.
What is Proportional Printing?
– Proportional printing means we won’t skew or distort your image and that it will be printed proportionally to the file size. So a completely rectangle logo might print 4ft wide by 2ft tall whereas a circle or square logo would be 4ft wide by 4ft tall. This printing ensures your logo or file will print just as if looks in your file no matter what size it’s printed at.
Color Matching:
– We color match any uploaded files to the exact color profile of the uploaded image. One nuance is that printers print in CMYK – so if you have a Pantone, RGB or HEX code – we will simply convert that profile to a CMYK profile for printing.
How easy is it to install wall decals?
Answer: Every order comes with a squeegee and you can also use a credit card or similar to act as a squeegee. We have an entire installation page with videos that break down the process. If you would like to view our installation instructions, please do so here.
How easy is wall decal removal?
Answer: Wall decal removal is quite simple. Our wall decals are made using removable adhesive, so to prevent damaging your wall someday when the decal is removed. Start in the corner of your wall decal and pull slowly at a steep angle. Wall may require touch-up paint or repair, depending on the age of the decal and finish of the wall. Also, a hair dryer can help warm up the adhesive to make removing easier.
I just painted my wall. When can I apply my wall decals?
Answer: Freshly painted wall must be completely dry before applying a wall decals. We recommend waiting 3-4 weeks to make sure your paint has completely cured.
How can I contact Wall Decal World?
Answer: We can be reached by telephone at 1-866-456-5316, Monday-Friday, 9am-4pm ET. We can also be reached via email at [email protected]. Or you can fill out our contact us for here. We are located in Mason, Ohio.
Do wall decals work on textured walls?
Answer: Yes. We ask that you note that in “other information” if ordering a custom piece. We will use the correct material for the surface you have.
Can wall decals be reused after removal?
Answer: Typically, no. Any die-cut (no background pieces) are able to be used once. We do have repositionable material that must be a simple shape such as a circle or rectangle. Ask us if that would work for your art.
Are the cut decals matte or gloss?
Answer: Our automatic it so print matte, but we do have gloss available if you are interested. Our wrap material is a fabric-based material.
Processing, Shipping & Delivery Times
What is the standard processing time?
Answer: Our standard processing for any order is 3-4 business days. We do our best to accommodate an in-hand date if we are made aware of it – the best option for quicker in-hand dates are utilizing the “Priority 2-Day Shipping” option along with selecting a quicker shipping option at checkout.
How long will it take me to receive my decals?
Answer: Shipping times vary based on where you live. If you select our Free Shipping options, delivery time is typically 3-7 business days via USPS. FedEx Ground as your shipping option you can refer to the UPS ground chart our shipping page by clicking here. We also offer FedEx 2Day and Overnight shipping options. Shipping option does not affect processing time.
Will I receive tracking information for my wall decal order?
Answer: Yes. Tracking information for your order will be provided once the order has shipped via an automated email from [email protected]
Do you offer free shipping?
Answer: We do! We offer free shipping on any order over $100. For more information on our Free Shipping program, please click here.
Returns & Exchanges
Can I return or exchange my wall decal?
Answer: Any non-personalized or non-customized decals can be returned within 7 business days. Return shipping will be the your responsibility. If you would like to make a return or exchange, please contact us.
Can I cancel my order?
Answer: Your order can be cancelled as long as it has not been produced. Customized orders, monograms, and personalized decals cannot be cancelled once they are produced. Due to our fast production and processing times, if you need to cancel your order, contact us immediately.
If my order is damaged in transit, what do I do?
Answer: While extremely uncommon, damaged packages can happen. If you should receive a shipment in which the contents were damaged in transit, please photograph the damage of the package and the decal and send us an email. We can then file a claim with the shipping provider and send you a new one.